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Terms and Conditions
TERMS OF SERVICE Effective Date: January 12, 2021The terms of this agreement ("Terms of Service" or "Terms") govern the relationship between you and Crystalline Green Ltd., UK registered company 07749412. Registered Address: Heath End, The Common, Chipperfield, Kings Langley WD49BL, UK (hereinafter "Crystalline Green Ltd." or "Us" or "We") regarding your use of Crystalline Green Ltd. apps, games, websites and related services (the "Service"). Use of the Service is also governed by Crystalline Green Ltd.'s Privacy Policy, Data Policy and other relevant policies, which are incorporated herein by reference.
Before accessing or using the Service, including browsing the Crystalline Green Ltd. website or accessing an app or game, you must agree to these Terms of Service and the Privacy Policy. By using our Service, you represent that you are age 18 or older unless you have otherwise indicated such. If you are below the ages of 18, you represent that your legal guardian has reviewed and agreed to these Terms.
BY INSTALLING, USING OR OTHERWISE ACCESSING THE SERVICE, YOU AGREE TO THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, PLEASE DO NOT INSTALL, USE OR OTHERWISE ACCESS THE SERVICE. USE OF THE SERVICE IS VOID WHERE PROHIBITED. Crystalline Green Ltd. reserves the right, at its discretion, to change, modify, add or remove portions of these Terms of Service, its Privacy Policy and other relevant Crystalline Green Ltd. policies at any time by posting the amended terms on the Crystalline Green Ltd. website and/or in our apps and games. You will be deemed to have accepted such changes by continuing to use the Service. If at any point you do not agree to any portion of the then-current version of our Terms of Service, the Crystalline Green Ltd. Privacy Policy, or any other Crystalline Green Ltd. policy, rules or codes of conduct relating to your use of the Service, your license to use the Service shall immediately terminate, and you must immediately stop using the Service.
1. License 1.1. Grant of a Limited License to Use the Service Subject to your agreement and continuing compliance with these Terms of Service and any other relevant Crystalline Green Ltd. policies, Crystalline Green Ltd. grants you a non-exclusive, non-transferable, non-sublicensable, revocable and limited license to access and use the Service for your own non-commercial entertainment purposes. You agree not to use the Service for any other purpose. The following restrictions apply to the use of the Service: You accept full responsibility for any unauthorized use of the Service by minors. You are responsible for any use of your credit card or other payment instrument by minors. You shall use the Service only for non-commercial purposes; You shall not use the Service to advertise, or solicit, or transmit any commercial advertisements, including chain letters, junk or spam e-mail or repetitive or misleading messages to anyone. You shall not use the Service if you have previously been removed by Crystalline Green Ltd., or previously been banned from playing any Crystalline Green Ltd. app, game or other service. Crystalline Green Ltd. reserves the right to remove or reclaim any usernames at any time and for any reason, including but not limited to claims by a third party that a username violates the third party's rights. The Service supports one profile per game, tied to the device the game was installed on. There is no possibility to transfer the profile to another device. The profile is automatically created on your first launch of the game. The profile saved on your device will contain all the items, content, progress etc obtained and/or made by you while playing the game or otherwise using the Service. License Limitations Any use of the Service in violation of these License Limitations is strictly prohibited, can result in the immediate revocation of your limited license and may subject you to liability for violations of law. You agree that you will not, under any circumstances: Engage in any act that Crystalline Green Ltd. deems to be in conflict with the spirit or intent of the Service or make improper use of Crystalline Green Ltd. support services. Sell or buy a device for the express purpose of obtaining or transferring access of the profile created by our games saved on the device. Use or take part (directly or indirectly) in the use of cheats, exploits, automation software, bots, hacks, mods or any unauthorized third-party software designed to modify or interfere with the Service, any Crystalline Green Ltd. app or game or any Crystalline Green Ltd. game experience. Modify or cause to be modified any files that are a part of the Service or any Crystalline Green Ltd. app or game without Crystalline Green Ltd.'s express written consent. Disrupt, interfere with or otherwise adversely affect the normal flow of the Service or otherwise act in a manner that may negatively affect other users' experience when using the Service or playing Crystalline Green Ltd. apps and games. This includes win trading and any other kind of manipulation of rankings, taking advantage of errors in the Service to gain an unfair edge over other players and any other act that intentionally abuses or goes against the design of the Service. Disrupt, overburden, or aid or assist in the disruption or overburdening of any computer or server ("Server") used to offer or support the Service or any Crystalline Green Ltd. app or game environment. Institute, assist, or become involved in any type of attack, including without limitation distribution of a virus, denial of service attacks upon the Service, or other attempts to disrupt the Service or any other person's use or enjoyment of the Service. Attempt to gain unauthorized access to the Service, Servers, or networks connected to the Service by any means other than the user interface provided by Crystalline Green Ltd., including but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that is part of the Service. Post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive or engage in ongoing toxic behavior, such as by repeatedly posting information on an unsolicited basis. Post any information that contains nudity, excessive violence, or offensive subject matter or that contains a link to such content. Attempt to, or harass, abuse, or harm, or advocate or incite harassment, abuse, or harm of another person, group, including Crystalline Green Ltd. employees, including Crystalline Green Ltd. customer service representatives and independent contractors working on behalf of Crystalline Green Ltd. Make available through the Service any material or information that infringes any copyright, trademark, patent, trade secret, right of privacy, right of publicity, or other right of any person or entity or impersonates any other person, including without limitation a Crystalline Green Ltd. employee. Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used to provide the Service or any Crystalline Green Ltd. app or game, or to obtain any information from the Service or any Crystalline Green Ltd. app or game using any method not expressly permitted by Crystalline Green Ltd. Collect or post anyone's private information, including personally identifiable information (whether in text, image or video form), identification documents, or financial information through the Service. Crystalline Green Ltd. reserves the right to determine what conduct it considers to be in violation of the rules of use or otherwise outside the intent or spirit of these Terms of Service or the Service itself. Crystalline Green Ltd. reserves the right to take action as a result, which may include terminating your Account and prohibiting you from using the Service in whole or in part.
1.2. Suspension and Termination of Account and Service
WITHOUT LIMITING ANY OTHER REMEDIES, CRYSTALLINE GREEN LTD. MAY LIMIT, SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS OR ACCESS TO THE SERVICE OR PORTIONS THEREOF IF YOU ARE, OR CRYSTALLINE GREEN LTD. SUSPECTS THAT YOU ARE, FAILING TO COMPLY WITH ANY OF THESE TERMS OF SERVICE OR FOR ANY ACTUAL OR SUSPECTED ILLEGAL OR IMPROPER USE OF THE SERVICE, WITH OR WITHOUT NOTICE TO YOU. YOU CAN LOSE YOUR USER NAME AND PERSONA IN THE SERVICE AS A RESULT OF TERMINATION OF OR ACCESS LIMITATION TO THE PROFILE SAVED ON YOUR DEVICE , AS WELL AS ANY BENEFITS, PRIVILEGES, EARNED ITEMS AND PURCHASED ITEMS ASSOCIATED WITH YOUR USE OF THE SERVICE, AND CRYSTALLINE GREEN LTD. IS UNDER NO OBLIGATION TO COMPENSATE YOU FOR ANY SUCH LOSSES OR RESULTS.
WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY LIMIT, SUSPEND OR TERMINATE THE SERVICE AND/OR PORTIONS THEREOF, PROHIBIT ACCESS TO OUR APPS, GAMES AND SITES, AND THEIR CONTENT, SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT USERS FROM ACCESSING THE SERVICE IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF OUR TERMS OR POLICIES. ADDITIONALLY, WE MAY, IN APPROPRIATE CIRCUMSTANCES AND AT OUR SOLE DISCRETION, SUSPEND OR TERMINATE ACCOUNTS OF USERS WHO MAY BE REPEAT INFRINGERS OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS. CRYSTALLINE GREEN LTD. RESERVES THE RIGHT TO TERMINATE ANY ACCOUNT THAT HAS BEEN INACTIVE FOR 180 DAYS. Crystalline Green Ltd. reserves the right to stop offering and/or supporting the Service or a particular game or part of the Service at any time, at which point your license to use the Service or a part thereof will be automatically terminated. In such event, Crystalline Green Ltd. shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued Service. Termination of your access to the Service can include disabling your access to any content you submitted or others submitted.
2. Ownership 2.1. Games and Service All rights, title and interest in and to the Service (including without limitation any games, titles, computer code, themes, objects, characters, character names, stories, dialogue, catch phrases, concepts, artwork, animations, sounds, musical compositions, audio-visual effects, methods of operation, moral rights, documentation, in-game chat transcripts, character profile information, recordings of games played using a Crystalline Green Ltd. app or game client, and the Crystalline Green Ltd. app and game clients and server software) are owned by Crystalline Green Ltd. Crystalline Green Ltd. reserves all rights, including without limitation, all intellectual property rights or other proprietary rights, in connection with its games and the Service.
2.2. Your User Profile NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN YOUR USER PROFILE ASSOCIATED WITH YOUR DEVICE, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO IT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF CRYSTALLINE GREEN LTD.
2.3. Virtual Items Crystalline Green Ltd. owns, has licensed, or otherwise has rights to use all of the content that appears in the Service or in Crystalline Green Ltd. apps and games. Notwithstanding any provision to the contrary herein, you agree that you have no right or title in or to any content that appears in the Service, including without limitation the virtual goods or currency appearing or originating in any Crystalline Green Ltd. app or game, whether earned in an app or game or purchased from Crystalline Green Ltd., or any other attributes associated with an Account or stored on the Service.
3. User Content 3.1. Submission of User Content "User Content" means any communications, images, sounds, and all the material, data, and information that you upload or transmit through a Crystalline Green Ltd. app or game client or the Service, or that other users upload or transmit, including without limitation any chat text. By transmitting or submitting any User Content while using the Service, you affirm, represent and warrant that such transmission or submission is (a) accurate and not confidential or misleading; (b) not in violation of any laws, contractual restrictions or other third party rights, and that you have permission from any third party whose personal information or intellectual property is comprised in the User Content; (c) free of viruses, adware, spyware, worms or other malicious code; and (d) you acknowledge and agree that any of your personal information within such content will at all times be processed by Crystalline Green Ltd. in accordance with its Privacy Policy.
3.1.1. Content Screening Crystalline Green Ltd. assumes no responsibility for the conduct of any user submitting any User Content, and assumes no responsibility for monitoring the Service for inappropriate content or conduct. We do not, and cannot, pre-screen or monitor all User Content. Your use of the Service is at your own risk. By using the Service, you may be exposed to User Content that is offensive, indecent or otherwise not in line with your expectations. You bear all risks associated with the use of any User Content available in connection with the Service. At our discretion, our representatives or technology may monitor and/or record your interaction with the Service or communications (including without limitation chat text) when you are using the Service. By entering into these Terms of Service, you hereby provide your irrevocable consent to such monitoring and recording. You acknowledge and agree that you have no expectation of privacy concerning the transmission of any User Content, including without limitation chat text or voice communications. Crystalline Green Ltd. reserves the right in its sole discretion to review, monitor, prohibit, edit, delete, disable access to or otherwise make unavailable any User Content (including without limitation your User Content) without notice for any reason or for no reason at any time. If at any time Crystalline Green Ltd. chooses, in its sole discretion, to monitor the Service, Crystalline Green Ltd. nonetheless assumes no responsibility for User Content and assumes no obligation to modify or remove any inappropriate User Content. We have the right, but not the obligation, in our sole discretion to edit, refuse to post, or remove any User Content.
3.2. Information Use by Other Members of the Service 3.2.1. Public Discourse The Service may include various forums, blogs and chat features where you can post User Content, including your observations and comments on designated topics. Crystalline Green Ltd. cannot guarantee that other members will not use the ideas and information that you share. Therefore, if you have an idea or information that you would like to keep confidential and/or don't want others to use, do not post it on the Service. Crystalline Green Ltd. shall have no responsibility to evaluate, use or compensate you for any ideas or information you may choose to submit.
3.2.2. Responsible For Your Own Content You are solely responsible for the information that you post on, through or in connection with the Service and that you provide to others. Crystalline Green Ltd. may reject, refuse to post or delete any User Content for any or no reason, including, but not limited to, User Content that in the sole judgment of Crystalline Green Ltd. violates these Terms of Service.
3.2.3. Your License to Crystalline Green Ltd. You hereby grant to Crystalline Green Ltd. an irrevocable, perpetual, transferable, fully paid-up, royalty-free, worldwide license (including the right to sublicense and assign to third party) and right to copy, reproduce, fix, adapt, modify, create derivative works from, manufacture, commercialize, publish, distribute, sell, license, sublicense, transfer, lease, transmit, publicly display, publicly perform, or provide access to electronically, broadcast, communicate to the public by telecommunication, display, perform, enter into computer memory, and use and practice, in any way, your User Content as well as all modified and derivative works thereof in connection with our provision of the Service, including marketing and promotions of the Service. You also hereby grant to Crystalline Green Ltd. the right to authorize others to exercise any of the rights granted to Crystalline Green Ltd. under these Terms of Service. You further hereby grant to Crystalline Green Ltd. the unconditional, irrevocable right to use and exploit your name, likeness and any other information or material included in any User Content and in connection with any User Content, without any obligation to you. Except as prohibited by law, you waive any rights of attribution and/or any moral rights you may have in your User Content, regardless of whether your User Content is altered or changed in any manner. Crystalline Green Ltd. does not claim any ownership rights in your User Content and nothing in these Terms of Service is intended to restrict any rights that you may have to use and exploit your User Content. Crystalline Green Ltd. has no obligation to monitor or enforce your intellectual property rights in or to your User Content.
3.3. User Interactions You are solely responsible for your interactions with other users of the Service and any other parties with whom you interact through the Service and/or Crystalline Green Ltd. apps and games. Crystalline Green Ltd. reserves the right, but has no obligation, to become involved in any way with these disputes. You will fully cooperate with Crystalline Green Ltd. to investigate any suspected unlawful, fraudulent or improper activity, including, without limitation, granting Crystalline Green Ltd. access to any password-protected portions of your Account. If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
4. Fees and Purchase Terms 4.1.Purchases In the Service you may purchase, with "real world" money, a limited, personal, non-transferable, non-sublicensable, revocable license to use (a) "virtual currency", including but not limited to virtual cash, Golden Tickets, all for use in Crystalline Green Ltd. apps and games; (b) "virtual in-game items" (together with "virtual currency", "Virtual Items"); and (c) other goods or services ("Merchandise"). You are only allowed to purchase Virtual Items from us or our authorised partners through the Service, and not in any other way. Crystalline Green Ltd. may manage, regulate, control, modify or eliminate Virtual Items and/or Merchandise at any time, with or without notice. Crystalline Green Ltd. shall have no liability to you or any third party in the event that Crystalline Green Ltd. exercises any such rights. The transfer of Virtual Items and Merchandise is prohibited except where expressly authorized in the Service. Other than as expressly authorized in the Service, you shall not sell, purchase, redeem or otherwise transfer Virtual Items or Merchandise to any person or entity or attempt any of the aforesaid, including but not limited to Crystalline Green Ltd., another user or any third party. ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH THE SERVICE ARE FINAL AND NON-REFUNDABLE. The provision of Virtual Items for use in Crystalline Green Ltd. apps and games is a service provided by Crystalline Green Ltd. that commences immediately upon acceptance by Crystalline Green Ltd. of your purchase.
4.2. Payment of Fees You agree to pay all fees and applicable taxes incurred by you or anyone using a device containing a profile registered to you and containing your data within the Service. Crystalline Green Ltd. may revise the pricing for the goods and services offered through the Service at any time. YOU ACKNOWLEDGE THAT CRYSTALLINE GREEN LTD. IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.
5. Updates to the Service You understand that the Service is an evolving one. Crystalline Green Ltd. may require that you accept updates to the Service and to Crystalline Green Ltd. apps and games you have installed on your device . You acknowledge and agree that Crystalline Green Ltd. may update the Service and Crystalline Green Ltd. apps and games, with or without notifying you. You may need to update third party software from time to time in order to receive the Service and use Crystalline Green Ltd. apps and games.
6. Disclaimer of Warranties WITHOUT LIMITING CRYSTALLINE GREEN LTD.'s LIABILITY UNDER SECTION 7 BELOW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. CRYSTALLINE GREEN LTD. DOES NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICE AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE APP, GAME OR THE SERVICE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Some jurisdictions do not allow the exclusion of certain warranties. Accordingly, some of the above disclaimers may not apply to you.
7. Limitation of Liability; Sole and Exclusive Remedy; Indemnification TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRYSTALLINE GREEN LTD. SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUES, LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION OR OTHER INTANGIBLE LOSSES (HOWEVER SUCH LOSSES ARE QUALIFIED), ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OF SERVICE OR THE SERVICE ITSELF, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CRYSTALLINE GREEN LTD. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT NOT PROHIBITED BY LAW, CRYSTALLINE GREEN LTD. SHALL NOT BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID TO CRYSTALLINE GREEN LTD. IN ACCORDANCE WITH THESE TERMS OF SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT A CLAIM. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID ANYTHING TO CRYSTALLINE GREEN LTD. DURING SUCH TIME PERIOD, YOUR SOLE REMEDY (AND CRYSTALLINE GREEN LTD.'S EXCLUSIVE LIABILITY) FOR ANY DISPUTE WITH CRYSTALLINE GREEN LTD. IS TO STOP USING THE SERVICE AND TO CANCEL YOUR ACCOUNT.
NOTHING IN THESE TERMS OF SERVICE SHALL AFFECT THE STATUTORY RIGHTS OF ANY CONSUMER OR EXCLUDE OR RESTRICT ANY LIABILITY RESULTING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF CRYSTALLINE GREEN LTD. OR FOR DEATH OR PERSONAL INJURY ARISING FROM ANY NEGLIGENCE OR FRAUD OF CRYSTALLINE GREEN LTD. You agree to indemnify, defend and hold Crystalline Green Ltd. (and our officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim, demand, damages or other losses, including reasonable attorneys' fees, asserted by any third-party resulting from or arising out of your use of the Service, or any breach by you of these Terms of Service, however the foregoing does not apply if the infringement of rights is not attributable to your intentional or negligent behavior.
8. Dispute Resolution and Law If a dispute arises between you and Crystalline Green Ltd., we strongly encourage you to first contact us directly to seek a resolution by emailing our customer support This Agreement will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
9. Severability You and Crystalline Green Ltd. agree that if any portion of these Terms of Service or of the Crystalline Green Ltd. Privacy Policy is found illegal or unenforceable, in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective solely to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without affecting the remaining provisions of the terms, which shall continue to be in full force and effect.
10. General Provisions 10.1. Assignment Crystalline Green Ltd. may assign or delegate these Terms of Service and/or the Crystalline Green Ltd. Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without prior written consent from Crystalline Green Ltd., and any unauthorized assignment and delegation by you is ineffective.
10.2. Supplemental Policies Crystalline Green Ltd. may publish additional policies related to specific services such as forums, contests or loyalty programs. Your right to use such services is subject to those specific policies and these Terms of Service.
10.3. Entire Agreement These Terms of Service, any supplemental policies and any documents expressly incorporated by reference herein (including the Crystalline Green Ltd. Privacy Policy), contain the entire understanding of you and Crystalline Green Ltd., and supersede all prior understandings of the parties hereto relating to the subject matter hereof, whether electronic, oral or written, or whether established by custom, practice, policy or precedent, between you and us with respect to the Service.
10.4. No Waiver The failure of Crystalline Green Ltd. to require or enforce strict performance by you of any provision of these Terms of Service or the Crystalline Green Ltd. Privacy Policy or failure to exercise any right under them shall not be construed as a waiver or relinquishment of Crystalline Green Ltd. right to assert or rely upon any such provision or right in that or any other instance. The express waiver by Crystalline Green Ltd. of any provision, condition, or requirement of these Terms of Service or the Crystalline Green Ltd. Privacy Policy shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement. Except as expressly and specifically set forth in this these Terms of Service, no representations, statements, consents, waivers, or other acts or omissions by Crystalline Green Ltd. shall be deemed a modification of these Terms of Service nor legally binding, unless documented in physical writing, hand signed by You and a duly appointed officer of Crystalline Green Ltd.
10.5. Notices We may notify you via postings on , and via e-mail or any other communications means to contact information you provide to us. All notices given by you or required from you under these Terms of Service or the Crystalline Green Ltd. Privacy Policy shall be in writing and addressed to: Crystalline Green Ltd., Heath End, The Common, Kings Langley, WD49BL, UK. Any notices that you provide without compliance with this Section on Notices shall have no legal effect.
10.6. Equitable Remedies
You acknowledge that the rights granted and obligations made under these Terms of Service to Crystalline Green Ltd. are of a unique and irreplaceable nature, the loss of which shall irreparably harm Crystalline Green Ltd. and which cannot be replaced by monetary damages alone so that Crystalline Green Ltd. shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety or proof of damages) in the event of any breach or anticipatory breach by you. You irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of the Service or any Crystalline Green Ltd. app or game, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Service or any content or other material used or displayed through the Service and agree to limit your claims to claims for monetary damages, limited by Section 7 (if any).
10.7. Force Majeure Crystalline Green Ltd. shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Crystalline Green Ltd., including without limitation any failure to perform hereunder due to unforeseen circumstances or cause beyond Crystalline Green Ltd.'s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
Privacy Policy
Effective Date: 22nd of March, 2020This Privacy Policy shall serve to inform you about several topics concerning your data, how we at Crystalline Green Ltd. collect data and why, how we use it and the choices you have concerning the handling, saving and use of your data necessary to provide you with the best possible experience from our apps, games, websites and related services. This Privacy Policy applies to Crystalline Green Ltd. apps, games, websites and related services, which we here collectively call the Service. We may periodically update this Privacy Policy by posting a new version on our website . If we make any material changes, we will notify you by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.
Subject matter of this Privacy Policy
This Privacy Policy applies to all services which are offered on Crystalline Green Ltd. Service, in particular the games we offer. Unless stated otherwise, this Privacy Policy exclusively regulates how Crystalline Green Ltd. treats your personal data. In case you make use of services provided by third parties, the privacy policies of these third parties apply exclusively. Crystalline Green Ltd. does not revise privacy policies of third parties. Personal Data concerning you that we are collecting within the Service:
Your IP
Resettable and non-permanent Device identifiers like GAID and IDFA
Device name & model, User Agent
Your Location based on IP at the city level
for the purpose of: Creating a profile associated to your device, verifying your identity, monitoring and securing the services we offer to you, to constantly improve our services and for the establishment, implementation and settlement of your contractual relationship.
Data controller
The data controller according to the Data Protection Act is Crystalline Green Ltd. of Heath End, The Common, Kings Langley, WD49BL, United Kingdom, Managing Director: James Coote, email: ; England & Wales Registered Company Number: 07749412. In case you have any questions concerning privacy policy issues, please email . At this address, you can inquire about privacy issues and review, change or delete your personal data stored by Crystalline Green Ltd. Alternatively, you can also contact us using the above postal address. This will cause you no other costs than the transmission costs stated in the base rates (i.e. the costs of your Internet, e-mail, mobile phone or telephone connection).
General information
We collect, process and use personal data – unless already permitted by statutes – only with your consent. If the consent is declared electronically within the scope of our Internet presence, we will comply with the statutory obligations to inform you about it.
Collection of data to implement the contract and on our website Generally, you can access our Internet presence at without necessarily disclosing any personal data to us. It is always your choice whether or not to provide us with your personal data. We collect your data to be able to provide information about our services for you and to provide you with certain features.
Google Analytics
The website and games might use Analytics services Google Analytics, a web/app analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", i.e. text files that are stored on your computer to enable your use of the website to be analysed. The information relating to your use of this website generated by the cookie is usually transmitted to and stored by a Google server in the USA. If IP anonymisation is activated on this website, however, your IP address will be shortened beforehand by Google within member states of the European Union or other contracting states to the Treaty on the European Economic Area. The full IP address will be transmitted to a Google server in the USA and shortened there only on an exceptional basis. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of this website, compiling website activity reports and providing further services relating to website activity and Internet use to Dojo Madness. The IP address transmitted from your browser via Google Analytics will not be associated with any other data held by Google. You may prevent the use of cookies by selecting the appropriate setting in your browser software; however, please note that in this case you may not be able to use all functions of this website to full extent. You may also prevent the collection and processing of the data generated by the cookie and relating to your use of this website (incl. your IP address) by Google by downloading and installing the browser plug-in, which is available under the following link: .
In case you are using our mobile app, in addition to Google Analytics, we also use Firebase, which uses cookies to track visitor usage. The Firebase software will save a cookie to your device in order to track and monitor your engagement and usage of the mobile application, but will not store, save or collect personal information. You can read Google's privacy policy here for further information
Other cookies may be stored to your computers hard drive or device by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Cookies
For technical purposes and to make the visit to our Internet presence as pleasant as possible, we use, like many other companies, our own cookies in addition to Google Analytics cookies described above. After your visit to our websites, these cookies are usually automatically deleted from your hard drive; however, some cookies may be stored on your hard drive for a longer period of time for technical reasons. Your Internet browser can be set to reject cookies generally or delete them in individual cases. If you wish to prevent cookies from being installed or would like to delete individual cookies, please follow the instructions of the manufacturer of your browser. Please note that you may no longer be able to use our Internet pages or only in a limited manner for technical reasons.
Collection of data for statistical purposes
Within the scope of statistical evaluations, we collect in some areas of our Internet presence and games data such as operating system and version, browser and version, IP address as well as further system data. We use this data for statistical evaluations, in particular for the purpose of adapting our Internet presence, apps and games to the users' needs. Where possible, the data is anonymised.
Adverts and Sponsored Links
Services, including this website, may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive or device. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Third Party Relationships
We use the following third-party providers to provide part of our Service, thus your anonymized data will be shared with these companies insofar as necessary for them to provide the services agreed with Crystalline Green Ltd. Also refer to "Disclosure of personal data". The Privacy Policy and Terms and Conditions of these parties apply.
OneSignal, Inc. for the provision of push notifications
Google Inc. for the provision of payment processes on the Google Play Store, Marketing Campaigns and User Analysis on our Website
Apple Inc. for the provision of payment processes on the iOS App Store
Facebook Inc. for the provision of marketing activities and install attribution
Splitmetrics Inc. for the provision of marketing activities
AppsFlyer Ltd., AppsFlyer Inc. or AppsFlyer UK LTD. For the attribution of installs from marketing activities
Kochava Inc. for the attribution of installs from marketing activities
MailChimp and SurveyMonkey for email and surveys that you've expressly indicated you'd like to receive
Amazon Inc and AWS for the provision of hosting services
Playfab for the provision of hosting services and for the provision of payment processing
Valve Inc for the provision of payment processes on the Steam store
Unity Technologies For the collection of non-personal usage data and bug tracking
Sony Interactive Entertainment for the provision of payment processes on the Playstation Store
Nintendo Co. Ltd. for the provision of payment processes on the Nintendo eShop
Microsoft Corporation for the provision of payment processes on the Microsoft Store and Xbox Games Store, and for provision of hosting services on Microsoft Azure.
Withdrawal of consents
Insofar as the processing of your personal data is based on your consent, you may withdraw your consent to data processing at any time with effect for the future. Insofar as your withdrawal refers to the receipt of newsletters or other e-mails, you will be informed as part of the communication that you may cancel your subscription at any time. The cancellation of your subscription will cause you no costs other than the transmission costs stated in the base rates. Otherwise, please refer to the support of the website or app you used to withdraw your consent. The cancellation of your subscription will cause you no other costs than the transmission costs stated in the base rates.
To notify us, that you wish to withdraw your consent to Crystalline Green Ltd. using and sharing your personal information for a particular purpose(s), please send an email to the following address: , or send a letter to the following address: Crystalline Green Ltd., Heath End, the Common, Kings Langley, WD4 9BL, United Kingdom.
Once we receive your notice that you wish to withdraw consent, we will contact you to acknowledge receipt of your withdrawal notice. Crystalline Green Ltd. will cease to use (and share with the mentioned third parties necessary to provide the Service) your personal information without delay. Please note that after your withdrawal of consent, Crystalline Green Ltd. will delete your personal information unless Crystalline Green Ltd. is obliged to retain your personal information for business (e.g. to wind up your contractual relationship) and legal purposes in accordance with applicable legislation. Deleting your personal information will also remove your access to our Service and games and delete existing data about your profile, device, and game progress
According to data protection laws, you have the right of information, correction and deletion of your personal data. To notify us, if you wish to do so, please send an email to the following adress: , or send a letter to the following adress: Crystalline Green Ltd., Heath End, The Common, Kings Langley, WD4 9BL, United Kingdom.
Use of your personal data
We use your personal data in order to constantly improve our range of services and to satisfy the users' needs. Crystalline Green Ltd. uses your personal data for the establishment, implementation and settlement of your contractual relationship with Crystalline Green Ltd. and the processing of payments. Furthermore, we use your data in order to communicate with you. This includes that we, as the case may be, inform you about novelties of our services by e-mail if you've provided it to us with the stated intent of updating you about product launches, events, news etc. Thus, we use your data to regularly inform you about products, services or certain events from our range of services and our corporate group's range of services which may be of interest to you. You may also be sent e-mails within the scope of customer surveys. You may receive e-mails from us from the following address: . Finally, we use your data in order to protect our websites against abusive use and to trace any unauthorised access.
Disclosure of personal data
As a matter of course, your data will not be sold to third parties. In addition to using Google Analytics, Crystalline Green Ltd. exclusively discloses your personal data to third parties to the following extent: We cooperate with, providers that create and compile statistical data, IT service providers (e.g. data centres, hosts, back up services, database services), communication providers (e.g. sms and e-mail services, push notifications, etc.) and payment providers (e.g. Apple Pay etc.) (see "Third Party Relationships"). These service providers only have access to your data to the extent which is necessary for the completion of their tasks, which is the establishment, implementation and the settlement of your contractual relationship with Crystalline Green Ltd., the processing of payments and in order to communicate with you. These service providers are obliged to treat your data in accordance with mandatory UK and European data protection law. In the case that Crystalline Green Ltd., companies controlled by Crystalline Green Ltd., particular affiliated companies or shares of the company are sold, your customer data will generally be passed on with the transmitted part of the company. Of course, in this case your data is also subject to this Privacy Policy and the relevant data protection statutes. We may transfer your personal data outside the European Economic Area (e.g. to companies domiciled in the USA and whose servers are located in the USA).
Deletion of data
If your data is no longer necessary for the above-mentioned purposes including settlement, statistical analysis, for tax purposes or other legal reasons, it will be deleted.
Security of your personal data
We process the data collected from you according to the Data Protection Act. All employees are obliged and have been advised to maintain data confidentiality and privacy obligations.
Protection of data for children and minors
In order to comply with child protection laws and data protection laws concerning children and minors, we may require you to verify your age. The Service we provide and your data we send and/or disclose to third parties may be modified or changed depending your age and territory you are in. In particular, but not limited to, GDPR and COPPA regulations and laws, for users under the age of 18 years old, we will not collect or send:
Your IP
Resettable and non-permanent Device identifiers like GAID and IDFA
Device name & model, User Agent
Your Location based on IP at the city level
Change of Privacy Policy
We may change our Privacy Policy from time to time. We will make our best attempt to inform you of changes to our Privacy Policy when they occur, but for technical reasons, this may not always be possible. So please do review this Policy regularly.
Data Policy
Effective Date: 13th of January, 2021This Data Consent, Disclosure and Deletion document shall serve to inform how Crystalline Green Ltd. treats any of your personal data provided to it by you or by third party providers within the apps, games, websites or other services ("The Apps") developed, published and/or operated by Crystalline Green Ltd.
This document is an addition to the Crystalline Green Ltd. Privacy Policy and any terms and conditions specific to The Apps in which your data is used.
Crystalline Green Ltd. does not directly store any of your personal data. However we use the following third party providers to obtain, transfer and store your data, from where we may access it for either the operation of The Apps, for the purpose of analysing use of The Apps, or for marketing purposes.
PlayFab game services are used by The Apps to store and process data directly related to the operation of The Apps, such as game save data or login data.
Appsflyer is used by The Apps to identify any marketing material that you may have encountered or interacted with prior to using The Apps. For example, it will tell us if you saw or clicked on one of our adverts before downloading one of The Apps. We can then, for example, use this data to see which of our adverts are most effective.
Facebook Analytics is used by us to anonymously identify audiences and new customers based on the data about your use of The Apps that The Apps send to Facebook Analytics. For example, we may ask Facebook Analytics to find the top 100 users of one of The Apps by time spent using The App per day. Then ask that Facebook find other Facebook users with similar profiles to those top 100 and show them an advertisement for one of The Apps. (So called "Look-Alike" audience advertising).
Unity Analytics are used by us to anonymously analyse how you and other users are using The Apps, as well as for getting bug reports when errors occur in The Apps. For example, if we want to analyse how effective the tutorial is in one of The Apps, we might code said App to send Unity Analytics a message every time a user completes a tutorial step. We can then analyse how many messages we get for each tutorial step to see between which steps the most users are leaving said App never to return. In this way we can identify potential problems with the tutorial that can then be fixed or improved upon in later updates to said App.
Consent
By agreeing to the terms and conditions specific to The Apps, and our Privacy Policy, you grant us consent to use your data in compliance with applicable laws and regulations.
As part of this, you may withdraw your consent to allow Crystalline Green Ltd. and The Apps to use your data for any purposes other than those directly related to the operation of The Apps. For most of The Apps, this should be done by selecting the appropriate "Data Opt Out" option in the Settings -> Data Settings screen of The Apps. For The Apps that do not have this option, please email . Please note that after your consent has been withdrawn, Crystalline Green Ltd. and the third part providers we use may still hold previously provided data on you. In order for this data to be deleted, please refer to the Deletion of data section in this document.
Additionally, your consent to allow Facebook Inc. to share your Facebook Data with Crystalline Green Ltd. and The Apps is covered by the Facebook Data Policy. See also our Facebook Data Policy.
Disclosure of personal data
You may request the data that Crystalline Green Ltd. or the third party providers we use, hold on you, and also to amend any of that data. Below are the instructions for processing this in the case of each third party service provider we use:
Crystalline Green Ltd. does not directly store any of your personal data. However, should this change in the future, please email with the name of The Apps you are using. We will then provide further instructions, including any additional information we may need from you, in order to process your request.
PlayFab game services - Please email and provide in the email; the name of The Apps you are using; your username as it is displayed in the Settings screen of The Apps. Or if The Apps do not have this information, then your username as it appears on the device/platform on which you are playing. We will then request your data from PlayFab, which once received, we can pass on to you.
Appsflyer - Please email and provide in the email; the name of The Apps you are using; your username as it is displayed in the Settings screen of The Apps. Or if The Apps do not have this information, then your username as it appears on the device/platform on which you are playing. We will then request your data from AppsFlyer, which once received, we can pass on to you.
Facebook Analytics - Please see the separate guide at
Unity Analytics - Navigate to the Settings -> Data Settings page in The Apps, and scroll down to the "Unity Data" option. Selecting this option will open a specially generated page specific to you, that will allow you to request your data from Unity.
Deletion of data
You may request the deletion of your data at any time. Below are the instructions for processing this in the case of each third party service provider we use. Please note that even after your data has been deleted, we may continue to collect new data unless you withdraw your consent. Please refer to the Consent section of this document to find out more.
Crystalline Green Ltd. does not directly store any of your personal data. However, should this change in the future, please email with the name of The Apps you are using. We will then provide further instructions, including any additional information we may need from you, in order to process your request.
PlayFab game services - Please email and provide in the email; the name of The Apps you are using; your username as it is displayed in the Settings screen of The Apps. Or if The Apps do not have this information, then your username as it appears on the device/platform on which you are playing. WARNING! Once you request this data be deleted, The Apps may no longer function correctly, and you will lose all of your game progress, including any purchases made!
Appsflyer - Please email and provide in the email; the name of The Apps you are using; your username as it is displayed in the Settings screen of The Apps. Or if The Apps do not have this information, then your username as it appears on the device/platform on which you are playing. We will then request that Appsflyer delete any data it holds on you on your behalf.
Facebook Analytics - Please see the separate guide at
Unity Analytics - Navigate to the Settings -> Data Settings page in The Apps, and scroll down to the "Unity Data" option. Selecting this option will open a specially generated page specific to you, that will allow you to request any data Unity hold on you is deleted.
General Guidance
Most of The Apps have an option in Settings -> Data Settings that allows you to "opt out" / withdraw consent for the collection of any data that is not required for the operation of The Apps. I.e. no tracking or analytics, but you can still play the game, use the app or website.
However, if you want to completely get rid of all your data, then in order to ensure everything is deleted and no new data on you is collected in the future, the recommended course of action is to (in this order): Opt out of data collection using the Settings -> Data Settings -> Opt Out button in The Apps; Restart The Apps; Delete your data by following the "Unity Data" and "Facebook Data" links in The Apps Settings -> Data Settings screen; Email with your username as displayed in the Settings screen of The Apps to request your remaining data is deleted; Lastly close and uninstall The Apps.
Note that some of The Apps, particularly the older Apps and the website, do not have the standard Settings screen as described above. In these cases, you should just email us directly at with your data request.
Note also that manual (via email request) retrieval, modification and deletion of your data can take some time to process. If you are concerned about how your data is being collected and used, then unless you really want to delete all your data and no longer use The Apps, it's easier to just withdraw consent using the in-app Settings screen.
Note also that if you have indicated in The Apps that you are under the age of 18, we will treat you the same as if you had opted out of data collection. I.e. you will still be able to use The Apps, but no data that isn't essential to the operation of The Apps will be collected.